Subscription (Rental)

Terms & Conditions

 

1. Applicability

1.2 All amounts stated by STEP include VAT.

 

2. Subscription

        2.1 The Rental Customer will have an Electric scooter at his/her disposal for the term of the Subscription.

        2.2 The Electric scooter comes with a charger, a pump valve, a tool for minor repair and any other accessories that were added to the subscription.

        2.3 Under the Subscription, the Rental Customer is entitled to free Switching. This is understood to mean:

  • free of charge repair of defects to the Electric scooter caused by wear and tear and normal use of the Electric scooter. Examples of such defects include a flat tire, a torn saddle and broken lighting etc.

  • if necessary, free of charge exchanging of the Electric scooter within the limits of the city where STEP operates.

       2.4 The Electric scooter may contain advertisements. The Rental Customer must immediately contact STEP, if the advertisement has been damaged or if an advertisement completely disappears from the Electric scooter.

 

3. Conditions

  • 3.1 The Rental Customer makes normal use of the Electric scooter and takes care of the Electric scooter.

  • 3.2 The Electric scooter is intended exclusively for personal use by the Rental Customer.

  • 3.3 The Electric scooter will always remain the property of STEP. The Rental Customer will not be allowed to create or grant any security interest or other right in respect of the Electric scooter for a third party’s benefit.

  • 3.4 The Rental Customer will be personally liable for compliance with the General Terms and Conditions.

  • 3.5 The Rental Customer will be responsible for passing on changes to the data known to STEP, such as a new address, in good time.

  • 3.6 The Rental Customer may not make any changes to the Electric scooter that cannot be removed without damaging the Electric scooter

  • 3.7 The renter must be at least 18 years old and able to enter into legally binding contracts to be able to subscribe for a STEP.

 

4. Switching

  • 4.1 STEP aims to switch an Electric scooter within 24-48 hours after the Customer has contacted STEP by telephone, via e-mail, WhatsApp or the STEP App. Switching takes place by appointment with the Customer. STEP may facilitate the switching via a logistics partner.

  • 4.2 If this target time is not achieved, the Rental Customer cannot claim any compensation or payment.

  • 4.3 Switching will only take place in case of a maintenance and repair activity, defect, loss or theft of the Electric scooter, and only within the city limits in which STEP is active.

  • 4.4 If the Rental Customer unjustly requests a Switch (an ‘Unjustified Switch’), STEP will be entitled to charge EUR 30 in call-out charges. If the Rental Customer fails to appear at an appointment that was made for Switching, this will also be regarded as an Unjustified Switch.

  • 4.5 When STEP exchanges an Electric scooter, the Rental Customer will transfer the Electric scooter to STEP or the logistics partner employed by STEP.

 

5. Term of the Subscription and cancellation

  • 5.1 The Subscription will be taken out for a period of one month. After this period has ended, the Subscription will each time be extended automatically for a period of one month.

  • 5.2 A one-time refundable deposit cost may be charged to the Rental Customer upon subscription.

  • 5.3 The cancellation period of the Subscription is one month. From the day that the written cancellation of the Subscription by the Rental Customer has been received by STEP via e-mail, the Subscription will continue for one more month, which means that the Subscription ends one month after the day on which STEP has received the cancellation (the ‘End Date’).

  • 5.4 After cancelling the Subscription, the Rental Customer will be entitled to use the Electric scooter and will be obliged to pay the costs of the Subscription until the End Date.

  • 5.5 If the Rental Customer hands in the Electric scooter before the End Date, this will end all rights of the Rental Customer under the Subscription, without prejudice to the Rental Customer’s obligation to pay the full Subscription costs until the End Date.

  • 5.6 Before the Electric scooter has been handed in to STEP, the Rental Customer may reverse the cancellation at any time and reactivate the Subscription by sending an e-mail to STEP.

  • 5.7 In the event that the Customer would like to take out a new Subscription within six months after the End Date of the Subscription, they will owe an amount of EUR 100 in start-up costs for this.

  • 5.8 If the Electric scooter has not been transferred to STEP by the Rental Customer on the End Date at the latest, the Rental Customer will owe a penalty of EUR 5 for each day until the Electric scooter has as yet been transferred to STEP or the Subscription has been reactivated, this subject to a maximum of seven days.

  • 5.9 If the Electric scooter has not been transferred to STEP within seven days of the End Date and the Subscription has not been reactivated, STEP will report a theft by the Rental Customer. In that case, the Rental Customer will also be obliged to compensate STEP for the loss suffered, which will be established for each type of Subscription to the extent that it exceeds the sum of the established compensation, depending on the type of Subscription.

 

6. Theft or Loss

  • 6.1 In the event of the loss or theft of the Electric scooter, the Rental Customer will be obliged to report this to STEP within 24 hours and to report this loss or theft to the police, ideally together with an employee of STEP. In that event, the Rental Customer will owe negligence fee, which is different for each type of Subscription. These negligence fees are 200€ for the eco/standard model and 300€ for the premium model, in addition to the Deposit amount. After the report has been completed, the Rental Customer will receive a replacement Electric scooter from STEP upon payment of the deposit amount for the replacement Electric scooter. STEP reserves the right to refuse service to the Customer in such cases as per STEP’s discretion.

  • 6.2 If a missing or stolen Electric scooter is recovered within the term of the Subscription, the Rental Customer will be credited no more than the excess paid. STEP will determine this amount on the basis of the condition of the Electric scooter and any other costs. 

  • 6.3 If it turns out that the Rental Customer has provided incorrect information that disadvantages STEP, STEP will be entitled to add an unfairness surcharge of EUR 100. This amount will be in addition to the excess and any negligence surcharge. 

  • 6.4 If parts of the Electric scooter are missing or stolen, STEP will be entitled to charge this to the Rental Customer up to the amount of the excess at most. A price list of the parts of each type of Electric scooter and Subscription may be requested from STEP. 

  • 6.5 If the Electric scooter has been removed by the municipality, the Rental Customer will have a minimum of three days to collect the Electric scooter from the municipal Electric scooter depot. Any costs for obtaining the Electric scooter or other costs will be payable by the Rental Customer. If the Electric scooter is removed by the municipality, this will be regarded as an Unjustified Switch. After the Electric scooter has been available at the depot for a minimum of three days, STEP will collect the Electric scooter and will contact the Rental Customer to deliver a new Electric scooter. STEP will be entitled to charge costs for this to the Rental Customer, such as any costs for obtaining the Electric scooter and the costs of an Unjustified Switch.

 

7. Damage

  • 7.1 The Rental Customer will report damage to the Electric scooter caused by vandalism to STEP within 24 hours.

  • 7.2 In the event of damage to the Electric scooter other than what can be expected from normal use STEP reserves the right to recover the associated costs from the Rental Customer. Normal use is defined at the discretion of STEP.

  • 7.3 For the safety of the device and the customer, it is not recommended to ride during rain. As none of commercial scooters are 100% water-proof, problems caused by water-leakage on the dashboard, battery, motor and other electronic equipment are not covered by the warranty and associated costs might be charged to the Rental Customer.  

  • 7.4 If there is any damage caused by the contributory fault or fault of a third party, the Rental Customer will be obliged to submit to STEP the contact details of this third party as well as a sketch of the scene signed for approval by both parties. An accident report form is available on “www.ridestep.co”. If the contact details of the third party are not submitted, the damage will be charged to the Rental Customer.

 

8. Payments

  • 8.1 When taking out a Subscription, the Rental Customer will also be obliged to give a direct debit mandate to have the monthly Subscription costs, a one-time refundable deposit cost and other costs owed debited to the stated bank account number.

  • 8.2 In the event of additional costs charged, such as the excess and surcharges, STEP will be entitled to first require payment thereof before providing a new Electric scooter to the Rental Customer. If the Rental Customer indicates that they are able to pay the outstanding amount and this turns out not to be the case, this constitutes an Unjustified Switch, and costs may be charged for this.

  • 8.3 If Subscription costs or other costs cannot be debited or are wrongly reversed, the Rental Customer will be in default by operation of law. In that case, the Rental Customer will receive a demand to pay the amount due within fourteen days. In case of failure in paying this amount, STEP will levy a fine of 25 euros for every default payment as described above. STEP may engage a collection agency if the amount due has not been paid within the period of fourteen days. All additional administrative costs and extrajudicial collection costs will be payable by the Rental Customer.

 

9. Liability

  • 9.1 If the Rental Customer puts an Electric scooter into use, this will be construed as evidence that it functions properly and does not show any defects.

  • 9.2 If the Rental Customer doubts the safety of the Electric scooter, they must immediately contact STEP.

  • 9.3 The Rental Customer uses the Electric scooter at their own risk.

  • 9.4 STEP will not be liable for any damage or harm suffered by the Rental Customer as a result of using the Electric scooter, save in the case of willful conduct or gross negligence on the part of STEP.

  • 9.5 The Rental Customer will be responsible for communicating any defects and/or damage to the Electric scooter in good time.

 

10. Change

  • 10.1 STEP reserves the right to change the costs of a Subscription. Changes will be communicated to the Rental Customer via e-mail at least two months before the effective date.

  • 10.2 Changes in the General Terms and Conditions will be communicated at least one month before the effective date by means of an announcement on the website www.ridestep.co and an e-mail to the Rental Customer.

  • 10.3 STEP will always be entitled to transfer its claims against the Rental Customer, of any nature whatsoever, to third parties.

  • 10.4. The Rental Customer may change the Subscription into a more expensive Subscription free of charge, in which case STEP will make an appointment and arrange the exchanging of the Electric scooter for a Electric scooter that is in line with the new Subscription. If the Rental Customer wishes to downgrade their Subscription within six months of commencement of a Subscription, STEP will be entitled to charge the costs of an Unjustified Swap for this.

 

11. Failure to fulfill obligations

  • 11.1 STEP will be entitled to terminate the Subscription with immediate effect, either wholly or partially, or to cancel the Subscription by means of a written notice to the Rental Customer, if:

  • the Rental Customer fails to fulfill their obligations under the Subscription

  • the Rental Customer applies for a provisional or definitive suspension of payments or is granted a provisional or definitive suspension of payments;

  • bankruptcy or a winding-up petition is filed for in respect of the Rental Customer or if they are put into bankruptcy or liquidation;

  • the Rental Customer is placed under guardianship or is allowed to participate in the debt restructuring scheme for natural persons;

  • the Electric scooter or other goods of the Rental Customer are attached, and this negatively influences the fulfillment of their obligations under the Subscription;

  • the Rental Customer, in the opinion of STEP, abuses the service offered by STEP;

  • the Rental Customer deliberately provides incorrect information to STEP, or

  • the Rental Customer otherwise should no longer be deemed able to fulfill the obligations under the Subscription.

  • 11.2 The Rental Customer has the right to immediately terminate the Subscription if STEP has repeatedly and/or seriously failed to fulfill its obligations described in the General Terms and Conditions.

 

12. Privacy

  • 12.1 STEP considers the protection of your personal data to be important. How we protect your personal data is explained in our Privacy Statement. Questions or remarks in this regard may be addressed to info@ridestep.co

 

13. Applicable law. Disputes

  • 13.1 Dutch law applies exclusively to the Subscription and the General Terms and Conditions.

  • 13.2 All disputes arising from or connected with the Subscription will only be submitted to the competent court of Amsterdam.

@ 2020 STEP Belgium

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Office: Transforma BXL, Av. Jules Bordet 13, 1140 Evere

Phone: 0486 93 52 84

Email: info@ridestep.co

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